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How I Fixed Samsung Unable to Make Calls (easy Steps)

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Encountering difficulties with making calls on your Samsung device can be frustrating and inconvenient. Whether it’s a complete inability to make calls or intermittent call drops, identifying the root cause and resolving the issue promptly is essential.

This comprehensive guide will walk you through the various factors that could be hindering your Samsung device’s call functionality and provide step-by-step troubleshooting steps to rectify the problem.

The Quickest Fix For Samsung Not Able to Make Calls

image of unable to make calls while writing on samsung

When I face call issues on my Samsung device, the first thing I do is check the network signal strength. I look at the signal bars displayed on the screen. If I see poor signal strength, I consider moving to an area with better reception. This simple step can significantly improve call quality and connectivity.

BEST WAY is by Clearing the cached data of the Phone app, here’s how you perform it: Open settings > Apps > Select Phone App > Tap storage > Clear Cache. In Most cases, bulked up cache data can cause error like Where you are not able to make calls on Samsung.

screenshot of phone app from settings
phone app storage settings of clear data and cache screenshot

In my experience, I check for network outages to ensure that the issue isn’t related to a larger network problem. I use online resources or contact my network provider to confirm if there are any ongoing network outages in my area. Sometimes, call problems can be widespread and not specific to my device.

screenshot of verizon down and airtel down from google trends
  • Search for Relevant Terms: I begin by searching for terms related to carrier outages. Common search queries include “[carrier name] outage” or “no service [carrier name].” For more specific information, I might use terms like “no calls [carrier name]” or “no data [carrier name].”
  • Filter by Location and Time: To focus on relevant data, I filter the search results by location and time. This allows me to pinpoint outages specific to my area or those that occurred during a particular time frame.
  • Identify Spikes in Search Volume: I keep an eye out for spikes in search volume for the terms related to the carrier outage. A significant spike indicates a more widespread outage. The higher the spike, the larger the impact of the outage is likely to be.

The Actual Causes Of Samsung’s Not Able To Make Calls

Before diving into troubleshooting solutions, it’s crucial to understand the potential causes behind your Samsung device’s call issues. Here’s a breakdown of the common culprits:

Reason 1: Network Issues

screenshot of 5g and signal tower

A stable network connection is the foundation for making calls. If your network signal is weak or there are network outages in your area, you may experience call-related problems. Additionally, SIM card errors can also disrupt call functionality.

Reason 2: Device Settings

screenshot of DND mode enabled on samsung

Incorrect device settings can inadvertently disable or restrict your ability to make calls. For instance, Airplane Mode, activated Do Not Disturb mode, or misconfigured call barring options can all lead to call issues.

Reason 3: Software Updates when Not Able TO Make Calls

Software update_ Samsung smartphone

Outdated software can introduce bugs or performance issues that affect call functionality. Keeping your Samsung device’s software up to date is essential for optimal performance and resolving potential software-related call problems.

Reason 4: Hardware Issues

In some cases, hardware problems, such as a damaged SIM card, faulty microphone or speaker, or physical damage to the device itself, can hinder call functionality.

How I Fixed The Samsung Not Able To Make Calls

Now that we have a better understanding of the potential causes, let’s delve into the troubleshooting steps to resolve your Samsung call issues:

Fix 1: Checking Network Connectivity

image of samsung phone placed with phone app opened
  1. Checking Network Signal Strength: I start by looking at the network signal bars on my device’s screen. If I notice that the signal strength is poor, I consider moving to an area with better reception. This simple action has often improved my network connectivity.
  2. Verifying Network Outages: In my case, when I encounter connectivity problems, I like to check for network outages. I do this by either searching online resources or reaching out to my network provider. It’s essential to confirm whether there are any ongoing outages in my area. This step helps me understand if the issue is widespread and not specific to my device.
  3. Restarting My Device: If I ever encounter temporary glitches disrupting my network connection, I know that a quick device restart can do the trick. I simply power off my device and then power it back on. This action has consistently resolved such issues and restored my network’s normal functionality.

Fix 2: Reviewing Device Settings

  1. Disable Airplane Mode: Ensure Airplane Mode is turned off, as this setting disables all wireless connections, including cellular connectivity.
  2. Check Do Not Disturb mode: Verify that Do Not Disturb mode is not activated, as this can block incoming and outgoing calls.
  3. Review call-barring options: Check if call-barring options are enabled, which could be restricting your ability to make or receive calls.

Fix 3: Updating Device Software

In my experience, addressing software-related issues with your device involves a couple of essential steps:

  • Checking for Software Updates: I always start by going into my device’s settings and checking for available software updates. It’s crucial to keep my device up to date to address any potential bugs and improve overall device performance. If there are pending updates, I make sure to install them promptly.
  • Updating Carrier Software: Beyond device software updates, I also check for carrier software updates. These updates can offer specific fixes and enhancements tailored to my device’s compatibility with my carrier’s network. Staying up to date with these carrier updates has proven to be important for a smooth and trouble-free mobile experience.

So, if you’re encountering software-related issues, I recommend following these steps based on my experience. It can help ensure your device is running the latest software, addressing any bugs, and enhancing its performance.

Best FIX 4: Resolving SIM Card Issues

  1. Power off and remove SIM card: Turn off your device and carefully remove the SIM card using the provided SIM ejector tool.
  2. Clean SIM card contacts: Gently clean the SIM card contacts using a soft cloth to remove any dirt or debris that could be interfering with connectivity.
  3. Reinsert SIM card: Carefully reinsert the SIM card, ensuring it is properly aligned and seated in the tray.

Seeking Professional Assistance

If the issue persists after trying the above steps, it’s advisable to seek professional assistance. Contact Samsung customer support or an authorized technician for further diagnosis and repair.

screenshot of all the recent calls from samsung phone app


When it comes to troubleshooting call issues on your Samsung device, it’s essential to take a methodical approach and have a good grasp of what might be causing the problems. By following the steps provided in this guide, you can effectively identify and resolve most call-related issues.

However, in case the problem continues to persist despite your best efforts, it’s important not to hesitate to seek professional assistance. You can reach out to Samsung’s support or contact a qualified technician.

Keep in mind that timely troubleshooting and reaching out to experts when needed are critical for ensuring that your Samsung device maintains optimal call functionality.

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I'm Maruti Kashyap, your Samsung tech expert with over 10 years of experience. Find troubleshooting guides, performance tips, and app recommendations at GuruSamsung.com. With access to global Samsung service centers, I'm always up-to-date on the latest. Join me for a seamless Samsung experience.

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